Quick Answers!

Check out our Q&A here, if you still need help then please contact us!


Notify us by e-mail (help@zavlus.com) of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit. For more information refer to our refund policy (www.zavlus.com/pages/refund-policy).

You will have 12 hours after placing your order to cancel/change the order. Afterwards you can not cancel/exchange the order. Although, once you have received the package, contact us by email so we can help you out.

If your online order is not as expected, please contact us (help@zavlus.com), so we can fix any issue with the product.

For more information refer to our refund policy (www.zavlus.com/pages/refund-policy). 

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. 

For more information refer to our refund policy (www.zavlus.com/pages/refund-policy). 


We currently ship to USA, Canada, United Kingdom, Australia, France, Ireland, Isle of Man, Japan, New Zealand & Switzerland.

After your order has been processed, your order will begin production and will be shipped/delivered in 10-14 days if you live in Canada, or USA. If you live outside these countries expect your order within 20 days.

The closer you are to Canada the quicker your package arrives.

(We are currently working on achieving quicker shipping times)


Once we have confirmation of your order we will begin production on your product(s), as we make each skincare product fresh on order. This could take up to five days to complete depending on the current demand. Once the product(s) are made, you should expect them within seven days.


  • Rescue Corps (Working to end animal suffering through direct action).
  • World Wildlife Fund (Preservation of wildlife and reduction of human impact on the environment).
  • Pachama (Conservation of Jarí Para Forest in the Amazon Rainforest).


  • St.Jude's Children Hospital Research (Research into diseases to construct treatments).
  • Salvation Army (Bring salvation to those in need & provide education to the young).